Privacy Policy

🔒 Kolombia Mobile App – Privacy Policy

Effective Date: 12-02-2026

Kolombia (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Kolombia mobile application (“App”).

By accessing or using the App, you agree to this Privacy Policy.

1. Information We Collect

a. Personal Information

We may collect:

Mobile phone number
Full name (if provided)
Date of birth / age confirmation
Delivery address
Email address (optional)

b. Automatically Collected Information

Device type and operating system
App usage data and interactions
IP address
Log files and crash reports

c. Transaction Information

Products purchased
Order history
Payment method type (we do not store card details)

2. How We Use Your Information

We use collected information to:

Create and manage your account
Verify your age and identity
Process and deliver orders
Communicate order updates
Provide customer support
Improve app performance and user experience
Prevent fraud and unauthorized activity
Comply with legal obligations

3. Sharing of Information

We may share your data only with:

Payment gateway providers
Delivery/logistics partners
IT service providers and hosting services
Legal authorities if required by law

We do not sell your personal data.

4. Data Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, or disclosure.

However, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your information only as long as necessary:

To provide services
To meet legal requirements
To resolve disputes

You may request deletion of your account.

6. Your Rights

You have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Withdraw consent

Requests can be sent to: kolombya.app@gmail.com

7. Cookies & Tracking Technologies

We may use cookies or similar technologies to enhance user experience and analyze usage.

You may disable cookies in your device settings.

8. Children’s Privacy

Kolombia does not knowingly collect data from individuals under 18 years of age. Accounts found to belong to minors will be deleted.

9. Third-Party Links

The App may contain links to third-party websites. We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of the App after changes constitutes acceptance.

11. Contact Us

If you have questions about this Privacy Policy:

Kolombia Privacy Team
Email: kolombya.app@gmail.com

Phone : +972539652606